多多益善: 在韩国，顾客就是公主，就是皇帝？

on October 18, 2014 at 10:20 am

Have you ever wondered why you are gifted with samples when you buy one small thing at a Korean cosmetics store? Or when you go to a Korean restaurant and get dumbfounded on the small little refillable side dishes that come along with the main dish? No need to be surprised; you are experiencing ‘Korean service’ now.

你有否想过为何当你走进韩国化妆品店时会有人送你样本？又或是在韩国餐厅会有人不停为你添小食？倒不用惊讶，你正是在享受韩式服务。

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In Korea, there is a saying that goes as ‘customers are kings.’ The customers are at the highest on the sales pyramid. Sellers try their best to satisfy their customers.

在韩国，顾客就是皇帝，他们是处於销售金字塔的最高层，而销售员必须扭尽六壬去满足这群大帝。

‘WELCOME PRINCESS!’

Once entering a Korean cosmetic store, you will encounter the staff members greeting you with big smiley faces and even find them ‘stalking’ you around to see if they can offer help. Even at your slightest hesitation, they will come up to you and ask ‘How can I help you?’ Etude House, a Korea based cosmetic store, once called every customer as a princess, well noted by their loud greeting ‘Welcome Princess!’

当你走进韩国化妆品店，一众员工会以灿烂的笑容欢迎你，你又会发现他们会一直紧跟在你背後，看你是否需要什麽帮忙，当你有些许犹疑时马上会问你「可以如何帮你？」。一间名为Etude House的化妆品店更会称每位顾客为「公主」，每当有人进来时便会大声说「欢近公主！」。

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However, you will be more shocked when you go up to the counter. Upon your deposit, the staff will give you endless cosmetic samples and will even give you more if you ask. Most of them will even try to look more polite by addressing honorific titles to even the products.

而最令人惊讶的地方就是收银处，在你正式付钱前，员工会给你用不尽的化妆品样本，当你要求还会给你更多。为显得更有礼貌，大多数人还会对这些产品加上尊称。

MORE FREE FOOD!

This does not end in cosmetics. A Korean supermarket opens up a new world of service food. All around the market you will find little food stands with cooks making food － with the most popular one being meat, sausages and spam － and you will be allowed to help yourselves. You can often see shoppers holding up their own toothpick and bringing it around to pick up food from different food stands. There is a joke that Koreans say: ‘I’m full from all the free food in the supermarket!’ A rule, though, is to pick only one sample from each stand. You could pick up more than one, only if you could face the cook’ s death stare.

不止化妆品店，就连韩国的超级市场也是一样。市场内有不少小食摊，当中最受欢迎的肉类有香肠和午餐肉，还可以自己拿来吃，在这里会经常见到些人拿着牙签到不同的小食摊拿食物，有人笑言：「我在超级市场吃免费食物吃饱了！」，不过还是有规矩的，每个摊档只可拿一串，要是你够厚脸皮不怕店主瞪着你，你还是可以拿第二串的。

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노래방 ‘SERVICE!’

One last mention, the KTV is a mecca for free service. Called 노래방 (noraebang) in Korean, singing at KTV is one of the popular ways Koreans spend their pastime. Good ones will give your room some free drinks and snacks upon your entry. When your assigned time is about to end, though, don’ t get disappointed, because almost every single noraebang in Korea gives you extra service time. You’ ll know when the monitor blinks with a flashy ‘SERVICE!’ Some noraebangs give infinite extra service, up to three times or more. Sometimes people in the noraebang get tired so they leave before the extra time ends.

最後要提一下KTV，因为这里有不少让人向往的免费服务！ KTV在韩国称为「Noraebang」，到KTV唱歌是韩国非常受欢迎的消遣活动，好人的话，他们会在进入时就给你一间房和一些免费饮品和小食，当你以为时间快到时，别失望，因为几乎每一间的Noraebang都会给你额外的服务时间，从房间的电视萤幕上闪着「SERVICE!」字眼便可知道，一些Noraebang还会提供无限的额外服务达三次或以上，有时候，唱得疲倦的人可能在额外时间完结前已经离开了。